Barcode Scanner Troubleshooting

Troubleshooting

  • Check to make sure there is no damage to wire.

  • Check to see if the barcode scanner has fallen off the Velcro (not staying attached to the terminal)

  • Clean lens (with dry cloth)

  • If no beam ensure the usb cable is seated firmly into the back of the terminal.

 

Contact Brightstar for help or additional troubleshooting:

  • Select the chat icon in the bottom right corner of this screen and type in Hello to get started.

OR

  • Call the Hotline at 1-800-729-4832.

Frequently Used (Top 10)