Bill Acceptor Troubleshooting

Click Here for a tutorial on Clearing a Bill Acceptor Jam (19 seconds).

  1. Open the bill acceptor compartment with the security key and tilt the assem­bly down.

  2. Place your fingers on the black groove and chrome bar.  Then squeeze to release the bill acceptor read head.

  3. Gently lift the read head from the bill acceptor.  This allows you to clear any jammed bills.

  4. After the bill acceptor has been cleared, gently slide it back down into the locked position.  If the bill acceptor is put into its proper position it will reset after 10 seconds.

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Contact Brightstar for help or additional troubleshooting:

  • Select the chat icon in the bottom right corner of this screen and type in Hello to get started.

OR

  • Call the Hotline at 1-800-729-4832.

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