Hughes Communications Troubleshooting
- Verify power to the Hughes Modem (IDU).
If there is NO power:
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Check connections to the IDU and the power supply pack.
- Test the power outlet: Unplug the IDU power cord and plug in a small appliance to verify power (i.e. radio, adding machine, etc).
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- Secure connections to the IDU, and the terminal.
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- Click Here to view a video on Verifying and Reseating the LAN Connection (1 minute 24 seconds).
- Verify the lights present on the IDU and follow procedures below:
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5 blue lights are on OR only the System light is off:
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Unplug the IDU power cord from the outlet.
- Wait 30 seconds and then plug the IDU in.
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Only LAN light is off; the modem is not seeing the terminal, or the terminal is not on.
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- Check connections to the ethernet cord on the terminal and IDU.
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Note: For locations with 2+ devices (two GT1200s, one GT1200 and one Gemini Ultra, etc.), the LAN light will be out for any equipment not communicating.
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Any other light configuration:
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Unplug the terminal and IDU.
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Wait 30 seconds and then power on the terminal.
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Power on the IDU.
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Hughes/ Direcway IDU (HN9260)
Contact Brightstar for help or additional troubleshooting:
- Select the chat icon in the bottom right corner of this screen and type in Hello to get started.
OR
- Call the Hotline at 1-800-729-4832.