Self Service Vending Machine
Communication Troubleshooting
If the Vending Machine appears to have a Communication issue check the GT1200/GT1200c terminal for a Communication error.
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If the GT1200/GT1200c terminal has a communication error (Comm Line Down, Comm Retrying, or Comm Online - Back Up):
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Click Here to troubleshoot communication issues for the GT1200/GT1200c terminal.
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If the GT1200/GT1200c terminal is Online (Comm - Online):
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Secure the ethernet connections to the Hughes IDU, Netgear Ethernet Hub, and Vending Machine.
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Verify the Netgear Ethernet Hub has power. There is a small power LED to the left of the ethernet ports.
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If there is no power to the Netgear:
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Ensure the power cord is firmly plugged into the Netgear and electrical outlet.
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Power reset the Vending Machine using the power switch:
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The power switch in the Gemini Ultra (LVM) and GameTouch 28 (GT28) is located above the managers display/touchscreen.
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The power switch in the GameTouch 20 (GT20) is located below the barcode scanner.
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Check the Communication status on the Device Status Report.
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- On the GameTouch 20/28 (GT20/28):
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On the Reports Menu, select Device Status and the screen will display the Device Status Report.
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Use the up and down arrows to scroll through text. Ensure all devices are Online.
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If any devices are Offline, troubleshoot the device accordingly.
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- Select PRINT to print the report or select HOME to return to the Home screen.
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On the Gemini Ultra:
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On the Main Menu, select Tools and Functions.
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Select Device Status and the screen will display the Device Status Report.
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Ensure all devices are Online.
- If any devices are Offline, troubleshoot the device accordingly.
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Contact Brightstar for help or additional troubleshooting:
- Select the chat icon in the bottom right corner of this screen and type in Hello to get started.
OR
- Call the Hotline at 1-800-729-4832.