Printer Type A Troubleshooting

NOTE: The paper stock in the GameTouch 20/28 can be substituted with the paper stock used by the GT1200/GT1200c printer.

1. Open the Main Door.

2. Slide the printer shelf forward.

3. Open the printer by pushing down on the silver button on the front of the printer.

4. Remove the paper roll.

5. Insert a new paper roll.

• • NOTE: Paper feeds from the bot­tom of the paper roll when it is inserted into the printer.

6. Center the paper and pull the end past the top of the printer door.

7. While still grasping the paper, close the printer door.

8. The paper will advance and cut automatically.

Printer Type B Troubleshooting

NOTE: The paper stock in the GameTouch 20/28 can be substituted with the paper stock used by the GT1200/GT1200c printer.

1. Open the Main Door of the GameTouch 20/28 with the key labeled MD and locate the printer.

2. Slide the printer shelf forward.

3. Open the printer by sliding the green button back and lifting the printer cover. 

4. Pull any remaining paper through the rear of the printer, then close the printer cover.

5. Remove the paper roll from the printer bucket.  Ensure the spindle in the middle of the paper roll does not fall out.

6. Remove any dirt/debris that might be in the paper path with a can of compressed air or a soft, dry cloth.

7. Use the spindle guides to place the paper roll and spindle into the printer.

8. Feed the paper into the rear of the printer so the paper is feeding from the TOP of the roll.  The printer will auto-feed and cut the paper automatically.

9. Gently push the printer drawer back into the GameTouch 20/28.

Contact Brightstar for help or additional troubleshooting:

• Select the chat icon in the bottom right corner of this screen and type in Hello to get started.

OR

• Call the Hotline at 1-800-729-4832.