Cashless Transactions

Notes:

  • The Verifone will prompt for (and require) the zip code or PIN respectively when credit or debit cards are used for cashless transactions.

  • The cashless feature is only available when enabled.

  • Do NOT provide customers with cash refunds for Cashless Transactions.

Cashless Transactions

Note: Credits cannot be redeemed for cash.

  1. Select "Pay With Debit Card Or Mobile".

  2. Choose an amount to play: ($10.00, $20.00, $30.00, $40.00, $50.00 or Other)

  3. Select OK.

  4. The screen will display the amount requested.  Verify the amount is correct, then touch YES (F1) to proceed.

  5. The screen will display, "Insert, Swipe or Tap".  Utilize one of the 3 methods to continue with the transaction.

  6. Depending on the type of card that is used, the screen prompts you to either "ENTER ZIP CODE" or "ENTER PIN".

Card Transaction Approved

  • If the transaction is approved, the Verifone device displays: "Sale Captured $XX.00"

  • Once "Welcome" is displayed, the GameTouch 20's screen displays the number of credits available to use.

  • Once all credits are used, the GameTouch 20 displays the message: "You have used all your credits. Thank you for playing".

  • Select PRINT RECEIPT to print, or select NO RECEIPT to return to the player screen.

Card Transaction Declined

Debit cards may be rejected for a number of reasons, including insufficient funds or exceeding the transaction amount allowed.

  • The GameTouch 20 will display: "Pay with Card Unavailable. Please use cash".

  • Select OK, and you are returned to the player screen to make another transaction.

Credit/Debit Reader Troubleshooting

The Verifone display may freeze, or show the error "Pay with Card Unavailable. Please use cash." if there is a communication issue.

Note: Do NOT provide customers with cash refunds for Cashless Transactions.

  1. Power Reset the GameTouch 20/28 using the power switch.

    • The power switch is located below the barcode scanner on the GameTouch 20 and above the managers display/touchscreen on the GameTouch 28.

  1. Verify the Ventus modem designated to the Veriphone has power.

  2. Power reset the Ventus modem, ensuring the modem powers off completely and the lights go out for at least 10 seconds.

  3. Allow both devices to fully update and sync.  This may take between 5 and 10 minutes. 

 

Contact Brightstar for help or additional troubleshooting:

  • Select the chat icon in the bottom right corner of this screen and type in Hello to get started.

OR

  • Call the Hotline at 1-800-729-4832.

Frequently Used (Top 10)