In-Counter Ticket Display

• In-counter bins should be located near the most used register, with a sales associate near by.
  
  
• Maintain an organized in-counter display to ensure Scratch tickets are not loosely hanging from Bins.
  
  
• Handle non-lottery transactions before processing Lottery sales. Scan and exchange tickets last.
  
  
• ‘Activated’ tickets should never be left on counter tops. Scratch tickets should only be accessible to customers once the purchase transaction is completed.
  
  
• After hours, remove each drawer from the in-counter Scratch ticket dispenser and lock them in a secure room or safe.
  
  
• Ensure sales associates keep Scratch tickets pushed back into the bins as far as possible while still being able to handle.

Ticket Security Best Practices

• Upon receipt of Scratch ticket shipments, scan tickets into a ‘Received’ status.
  • Tickets not out for sale (packs in received status) must be kept in a secure location, such as a locked cabinet, safe, or manager’s offices.
  • Access to tickets should be limited to select store personnel.
    
    
• Store ‘Received’ packs together by game to:
  • Quickly know what games are on-hand.
  • Easily identify packs, should any go missing.
    
    
• Activations should be limited to one or two key personnel only and should only occur at such times as tickets are made available for sales to players.
  
  
• Inventory lists should be maintained and kept in a separate location.

Security_Tip_Card.pdf

Reporting Lost or Stolen Tickets

• If tickets are lost or stolen, Retailers are to contact Brightstar Lottery’s 24/7 Hotline Immediately.
• When reporting stolen tickets, Retailers should be prepared to provide the following information:
  • Store Name & Retailer Number
  • The exact pack and/or ticket number of stolen or missing inventory.
  • Time and Date of loss.
  • Circumstance of loss (Lost, Theft, etc.)
  • Police agency and case number (when available)

Stolen or Lost Scratch Reporting Procedures.pdf