In-Counter Ticket Display
- In-counter bins should be located near the most used register, with a sales associate near by.
- Maintain an organized in-counter display to ensure Scratch tickets are not loosely hanging from Bins.
- Handle non-lottery transactions before processing Lottery sales. Scan and exchange tickets last.
- ‘Activated’ tickets should never be left on counter tops. Scratch tickets should only be accessible to customers once the purchase transaction is completed.
- After hours, remove each drawer from the in-counter Scratch ticket dispenser and lock them in a secure room or safe.
- Ensure sales associates keep Scratch tickets pushed back into the bins as far as possible while still being able to handle.
Ticket Security Best Practices
- Upon receipt of Scratch ticket shipments, scan tickets into a ‘Received’ status.
- Tickets not out for sale (packs in received status) must be kept in a secure location, such as a locked cabinet, safe, or manager’s offices.
- Access to tickets should be limited to select store personnel.
- Store ‘Received’ packs together by game to:
- Quickly know what games are on-hand.
- Easily identify packs, should any go missing.
- Activations should be limited to one or two key personnel only and should only occur at such times as tickets are made available for sales to players.
- Inventory lists should be maintained and kept in a separate location.
Reporting Lost or Stolen Tickets
- If tickets are lost or stolen, Retailers are to contact Brightstar Lottery’s 24/7 Hotline Immediately.
- When reporting stolen tickets, Retailers should be prepared to provide the following information:
- Store Name & Retailer Number
- The exact pack and/or ticket number of stolen or missing inventory.
- Time and Date of loss.
- Circumstance of loss (Lost, Theft, etc.)
- Police agency and case number (when available)
When tickets are stolen from a retailer location and reported to the Lottery, they are placed into ‘Stolen’ Status.
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- Tickets in ‘Stolen’ status cannot be validated by the Lottery terminal.
- An alarm is sounded at the Lottery when a stolen status ticket is presented for payment.