Ticket Validation: Redemptions & Reinvestment

Players can verify a winning or non-winning ticket by using the Self-Service Terminal’s Barcode Scanner.

self service terminal barcode Scanner External view

Winning Tickets

When a Player scans a winning ticket, a window will appear asking if they’d like to reinvest their winnings as credits to be played immediately on the machine.

winning Ticket Validation Redeem Screen

If “YES” is selected, the winning amount of the ticket will be added to the Self Service Machine, as credits, to be used to purchase additional Lottery games.
If “NO” is selected, the player will be asked to see the clerk.

screen showing winning ticket has been redeemed and winnings have been added to the machine as credits if a winning ticket is not redeemed at the machine, screen displays directing players to see the clerk to redeem winnings

Non-Winning Tickets

When a Player scans a non-winning ticket, a window will appear informing them that the ticket scanned was a non-winner.

screen alerting player they have a non winning ticket

Self-Service Scanner Troubleshooting

Ensure that the ticket being scanned has not expired and is legitimate.
Check the condition of ticket barcode to ensure it is not damaged or misprinted.
Depending on the size of the barcode the ticket may need to be held closer or farther away. The ticket should be raised or lowered under the beam until the barcode registers.