MEI Bill Acceptor - Troubleshooting

Video Available: 

Removing the MEI Bill Acceptor (1.06 minutes)    

  1. Power off the terminal by toggling the highlighted on/off switch above the keypad to the down position (leave terminal off until below steps are completed).
  2. Open the bill acceptor door with the security key and tilt the assembly down. 
    BA MEI SCNXL 2200 Cash Box 1 Cashbox Open 1000x1000 Image
  3. Remove the acceptor module by pushing up the silver latching and pulling straight out.
    MEI Bill Acceptor Eject 1000x1000 Image MEI Bill Acceptor Removal 1000x1000 Image
  1. Place your fingers on the black groove and chrome bar and squeeze to release the bill acceptor read head.
  2. Gently lift the read head from the bill acceptor - this allows the clearing of jammed bills.
    MEI Removal Sticker
  3. After the bill acceptor has been cleared, gently slide it down into its locked position. If the bill acceptor is put into its proper position it will reset after 10 seconds.
  4. Power on terminal by toggling the on/off switch above the keypad to the up position.

 

Playslip Reader Troubleshooting

Videos Available:

Cleaning the Reader (.28 seconds)

 

WA payslip reader w callout  Gtouch Playslip Reader External H1000 Gtouch Playslip Reader Internal H1000

  1. Verify playslip is filled out correctly and correctly inserted into the reader.

    • Advise customer to fill out another playslip, if needed.

    • Open a new pack of playslips, if needed.

  2. Open main access door.

  3. Gently pull up on the white latch on top of the reader.

  4. Remove any jams or debris.

  5. Wipe the reader lens.

    • Use isopropyl alcohol.

    • Never use a dry cloth.

  6. Wipe rollers.

    • Use soft - dry cloth (paper towels are fine).

  7. Lower the reader door until it clicks into place.

  8. Close and lock the main door.

  9. Test the Reader with a blank playslip.

 

 

Removing Cash from the Cashbox

Video Available:

Removing Money from the Cashbox (1.03 minutes)

Note: error message “SORRY THIS TERM IS NOT ABLE TO HANDLE ANY TRANSACTIONS” may appear when the cash box is full or is jammed.

  1. Open the bill acceptor door with the security key and tilt the assembly down.
    Gtouch CashBox and Bill Acceptor H1000 Gtouch CashBox Cover H1000

  2.  Pull out the Cash Box by grasping the yellow handle and pulling straight out.
    Gtouch CashBox Pull H1000

  3. To open the Cash Box, squeeze the yellow latch and slide the bottom cover open to the access the content.
    Note: the cash box opening is on the bottom of the cash box and may contain a separate lock.
    Gtouch CashBox Open H1000 Gtouch CashBox Slide Open H1000
  4. Remove the cash from the cash box. 
  5. Replace the cash box.

GT20 JCM Bill Acceptor

  1. Power off the terminal by toggling the hlighted on/off switch above the keypad to the down position (leave terminal off until below steps are completed).

  2. Open the bill acceptor door with the security key and tilt the assembly down. 
    G20 JCM Bill Acceptor Door Open H1000

  1. Remove the acceptor module by pushing up the silver latching and pulling straight out.
    G20 JCM Cash Box Pull Out H1000

  1. Place your fingers on the black groove and chrome bar and squeeze to release the bill acceptor read head.
    G20 JCM Cash Box Removal H1000 G20 JCM Cash Box Lift H1000

  2. Gently lift the read head from the bill acceptor - this allows the clearing of jammed bills.
    G20 JCM Bill Removal H1000 

  3. After the bill acceptor has been cleared, gently slide it down into its locked position. If the bill acceptor is put into its proper position it will reset after 10 seconds.

  4. Power on terminal by toggling the on/off switch above the keypad to the up position.

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